Support

Need help? We are here.

Browse the FAQ, drop us an email, or check service status.

Quick links

Common questions, organised by topic.

Signing up, the free plan, and importing your first products.

Variants, photos, collections, types, and tags.

Barcode scanning, stock changes, and undoing a sale.

Plans, payments, cancellation, and refunds.

We answer every email we get. No bots, no tickets, no queues.

hello@usestoki.com

We aim to respond within 24 hours on business days.

When something goes wrong, we will post updates here.

Coming soon

Read the FAQ first — most questions are answered there. If not, email us.